Frequently Asked Questions

Everything you need to know about shopping with Villa Sophie Label.

What is the standard shipping time for my order?

We typically process orders within 1-2 business days. Standard shipping within the country takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and send the item back for a full refund or exchange.

What payment methods do you accept?

Villa Sophie Label accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How can I ensure I am choosing the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. As a general rule, our items follow standard European sizing, but we recommend checking the individual garment measurements for the best fit.

Are your garments ethically produced?

Yes, sustainability and ethics are at the heart of Villa Sophie Label. We partner exclusively with certified factories that ensure fair wages, safe working conditions, and use eco-friendly materials whenever possible.

Can I track my package once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.